Once we have delivered the product and left the customer’s premises, we will NOT be able to accommodate any cancellation or change requests. We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery.
Replacements will be accepted only for damaged/defective products. We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us immediately. Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will offer replacement for any defective items within 15days of the receipt of the product in our warehouse.
Custom orders begin production immediately upon order and are built to your specifications. Furniture which is customized as per your specifications cannot be cancelled, changed, replace, or refunded at any time. We do not have ‘change of heart.
Note: There may be error in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.
Keep me updated
A short sentence describing what someone will receive by subscribing.
About Thread By Layout Stories
We, at The Thread Stories, assure you that you’ll find the perfect combination of comfort, class and utility in each and every segment that you’re looking for
Store Policy
House of Rugs
