Orders are processed within 24 hours on receipt. If the product is available it will be dispatched in another day or so. If the product needs to be manufactured, the manufacturing and delivery time will be as mentioned on the product page.
Your order status is updated to you via emails and SMSes at every step. We deliver most items Monday to Saturday. Once your shipment is ready for dispatch, you will also get an SMS informing you about the same. You may also get a call from us confirming you about the tentative date and the time for delivery. For any details or queries please get in touch with our customer care immediately. Give us a call on +91 9272900008, +91 9272500008 , Monday-Saturday (10AM-7PM) or drop us an email at info@thethreadstories.com.
The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we charge extra according to the product to deliver the goods to your doorstep. Or you can arrange your own labourers to get the big products to the higher floor. The responsibility of our delivery person to deliver the large products is restricted to the ground floor.
The customer should open the goods themselves or with the help of a carpenter and inspect the same. Any defect or damage must be reported to the delivery person and to the knotty furniture customer care immediately by the customer. The description of defect/damage should be mentioned on the challan/proof of delivery. Please note that the delivery personnel are not obliged or authorized to open the furniture or packages. You are requested to cooperate with them and not force them to open the packages etc.
Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit through the entryway/staircase etc.
If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience. We also request you to give correct address and phone no. details at the time of placing the order.
We accept online payment options of credit card, debit card, wallet payment and net banking. Cash on delivery is not available. All goods are dispatched only after receipt of full payment.
Every successful transaction will result in an email and SMS confirmation. If you did not get either of these, you could try the payment again. You could also contact us on +91 9272900008, +91 9272500008 , Monday-Saturday (10AM-7PM) or drop us an email at info@thethreadstories.com.
Note: on rare occasions, some items may be delivered outside the published timed windows due to unavoidable circumstances.
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About Thread By Layout Stories
We, at The Thread Stories, assure you that you’ll find the perfect combination of comfort, class and utility in each and every segment that you’re looking for
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House of Rugs
